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If more than 24 hours have passed since you did your payment and the order’s status is still “Processing” don’t despair and rest assured that your product will be delivered. Sometimes we can take a little longer to send orders due to certain situations, however, we will send your product as soon as possible.
If your order status is “On hold” this means that the payment is being reviewed by the payment company (this usually happens with PayPal). In this case, you will need to contact the payment provider to ask what’s going on as we still have not received the payment from them.