It’s been more than 24 hours and I still have not received my order

Click here to return to the previous page

If more than 24 hours have passed since you did your payment and the order’s status is still “Processing” don’t despair and rest assured that your product will be delivered. Sometimes we can take a little longer to send orders due to certain situations, however, we will send your product as soon as possible.

If your order status is “On hold” this means that the payment is being reviewed by the payment company (this usually happens with PayPal). In this case, you will need to contact the payment provider to ask what’s going on as we still have not received the payment from them.

Related Posts

I want to cancel my order, how can I do it?

Click here to return to the previous page If you have not paid yet you can just leave the order as it is and you will not…

My order status is “Processing”, what does that mean?

Click here to return to the previous page Some products are not sent immediately because we have to send them manually. When you buy one of these…

My credit/debit card got charged but the order status is Failed

Click here to return to the previous page The reason for this process is usually from your bank. Your bank processes the payment but does not approve…

What payment methods can I use?

Click here to return to the previous page Depending on your region the checkout page will be different as each country can offer a different variety of…

My payment was marked as failed. What should I do?

Click here to go back to the previous page There may be various reasons for your transaction to fail. In general, failure is most often caused by:…

How to access Rambler email

Click here to return to the previous page Go to www.rambler.ru/ 2. Click on the top right corner 3. Enter your email and password 4. Click on the…