The fastest and only way to contact us is through our Discord server. All other platforms, including our email, are currently unavailable.
Make sure that your first message includes your order number as well as your email so it speeds things up. Also, describe your issue beforehand and do not wait until we are online, so when we see your message we already know how to help you. Something like this:
Hello! I bought at your store and my order is marked as completed but I did not receive an email with my item. I already checked my spam and junk folder and there is no email there. My order number is #1478 and my email is me@example.com. Thank you!