How can I track my order?

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You can follow your order instantly from My Orders page. Below we explain what each status means.

  • Completed: Your order has already been shipped. You may have received an email with your product or you may find it on your order page.
  • Processing: Your order has not been shipped yet and you will receive it in less than 24 hours after your payment.
  • On hold: The payment company is reviewing your payment and it is necessary to wait for them to release the money. If you have doubts about why it is withheld, you should contact the payment company.

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